Help & Support
Frequently Asked Questions
Everything you need to know about doorstep appointments, vendor partnerships, hygiene protocols, and pricing.
1. What is APNA SALON and how does it work?
APNA SALON is Pakistan's premier online doorstep salon platform. We connect certified independent salon professionals and beauticians with clients seeking high-end haircuts, facials, bridal makeup, keratin treatments, and massages in their home or office.
2. How do I book a salon appointment?
Simply click any "Book Now" button, select your desired service, date, time slot, and location address. You will receive an instant confirmation and SMS notification with your assigned professional's profile.
3. Are all your beauty professionals background-verified?
Yes, 100%. All partner vendors undergo strict CNIC verification, police background checks, practical skill auditions, and mandatory hygiene compliance training before taking any client job.
4. What hygiene and sanitization measures are followed?
Our professionals carry disposable single-use capes, sterilized scissors, freshly laundered towels, masks, and UV-sterilized tool kits. Every tool is disinfected in front of you prior to starting the service.
5. Do I need to prepare anything at home for the appointment?
No special preparation is needed! You only need to provide a comfortable chair and access to electricity/water. Our specialists bring their own portable ring lights, floor protective sheets, mirrors, and products.
6. Can I request a female or male professional specifically?
Absolutely. During booking, you can specify your gender preference. Female clients can request female beauticians exclusively for absolute privacy.
7. What payment methods are accepted?
We accept Cash on Delivery (COD), Credit/Debit Cards, Easypaisa, JazzCash, and direct online bank transfers upon completion of your service.
8. Is there any fee for cancelling or rescheduling an appointment?
Rescheduling or cancellation is completely FREE if done at least 2 hours before your scheduled appointment time.
9. How can salon professionals register as vendors?
Beauty professionals can click on "Become a Vendor" in the navigation menu, fill out the vendor registration form, upload their CNIC copy, and our onboarding team will contact them for a skill test within 24 hours.
10. What commission rate does APNA SALON charge vendors?
APNA SALON charges one of the lowest commissions in the industry (15% to 20%), allowing vendors to retain up to 85% of their hard-earned service revenues.
11. Which cities are currently served by APNA SALON?
We currently operate across 15+ major metropolitan areas including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar, with rapid expansion into other cities.
12. How far in advance should I book bridal makeup packages?
We recommend booking bridal packages at least 1 to 2 weeks in advance to reserve senior master makeup artists and arrange pre-wedding skin trial consultations.
13. Can companies book corporate haircut packages for employees?
Yes! We offer specialized "Corporate Office Grooming" packages where our mobile team sets up a clean pop-up salon inside your company office during workday breaks.
14. What happens if I am not satisfied with the service?
Customer satisfaction is guaranteed! If any aspect of your haircut or facial does not meet your expectations, notify our support team within 24 hours for a free touch-up or full refund.
15. What beauty and haircare product brands do you use?
Our professionals use 100% authentic, sealed international and premium products including L'Oréal Professional, Keune, Janssen Cosmetics, MAC Cosmetics, Huda Beauty, and Organic Harvest.
16. How do I track my assigned beauty expert on the day of appointment?
Upon booking confirmation, you receive a direct call and WhatsApp notification from your assigned expert. You can contact them directly or view real-time status updates via SMS.